For a visual guide on the initial setup, you can watch the TSplus Installation Tutorial or refer to the Customer Portal User Guide for detailed dashboard navigation. Activating your license | TSplus Documentation ®

: Click Activate your License , paste your key, and select the products you wish to activate.

To activate your TSplus software, you need an (typically in the format XXXX-XXXX-XXXX-XXXX ), which is sent via email after purchase or can be retrieved from the TSplus Licensing Portal . How to Activate Your License

: If you lose the email, you can retrieve the key by entering your email and order number at the TSplus Customer Portal One Key, Multiple Roles

Knowing this will help me give you more precise troubleshooting steps!