: Ensure the agent has a User Level of 1 (standard agent) or higher. Users with level 0 cannot log in to the agent screen.
In the context of the VICIdial open-source contact center vicidial.php (located in the agc vicidial.php
: Allows agents to set their status (e.g., Ready, Paused, Dispo) which is then reported back to the real-time main screen for supervisors. : Ensure the agent has a User Level
If possible, host the web server on the same local network as the agents to reduce network hops. agc vicidial.php