This usually means the Windows High Definition Audio Device driver is being used instead of the manufacturer-specific one. Reinstall the driver from the manufacturer's site to fix this.
Go to the official support site for your brand: HP Support & Drivers ASUS Download Center Gigabyte Support dts audio control panel download windows 10
Sometimes, the control panel and its drivers are hidden in Windows' optional updates: Go to . This usually means the Windows High Definition Audio
Microsoft updates often overwrite custom OEM audio drivers. Re-download and reinstall the driver pack from your manufacturer again. dts audio control panel download windows 10