Everyone rushes to add an AI chatbot. But most chatbots are just search engines with amnesia. They regurgitate the knowledge base article you already ignored. A deep portal doesn't automate answers . It automates actions . A good bot resets your password. A great bot notices you are trying to reset your password for the third time this week and proactively checks your sync status with Azure AD. The difference is between a FAQ and a fix.
Built-in validation checks (e.g., required fields, format verification) reduce incomplete or incorrect submissions. ithb service portal
Real-time updates via email or SMS keep users informed when their application moves from “submitted” to “under review,” “approved,” or “rejected.” No more guesswork or phone calls. Everyone rushes to add an AI chatbot